As soon as you’ve decided you’d like to exchange or return, let us know by contacting us through the contact form (located at the bottom of the website under CONTACT). From the date you received your order you have one month to send the shoes back.


Boutique Fernando Pensato SARL 

2 boulevard d'Italie




You can chose the the company you wish to send the package back with we only ask you to send us the waybill given in order for us to be able to track the package on its journey back to us. 


Once we receive the shoes and see that they have not been worn you will be reimbursed the same way that you payed. 


If you experience any problems you can contact us during our stores opening ours 10:00 -12:30 & 15:00 - 18:00 Central European Time Zone UTC+01:00 at +377 99 90 52 90